The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Free parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Free parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Ski storage
Allergy-free rooms
Lift
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Canoeing
Skiing
Hiking
Cycling
Golf course
Yoga class
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's play area
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Facial
Treatment room
Beauty treatment
Full body massage
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
521 Banff Avenue,
Banff,
Canada,
T1L1B1,
Alberta
Map view
521 Banff Avenue,
Banff,
Canada,
T1L1B1,
Alberta
City landmarks
Museum
Whyte Museum of the Canadian Rockies
1.5
km
Museum
Banff Park Museum National Historic Site
1.7
km
24km (15 miles) north of Banff
Lake Minnewanka
1.6
km
Gallery
Canada House Art Gallery
1.3
km
107 Tunnel Mountain Drive
Banff Centre for Arts and Creativity
1.9
km
Museum
Buffalo Nations Luxton Museum
1.9
km
Little Beehive
1.1
km
Museum
Cave and Basin National Historic Site
2.6
km
405 Spray Ave
Fairmont Banff Springs
2.2
km
317 Banff Ave
Canadian Ski Museum West
960 m
Church
St. Paul's Presbyterian Church
950 m
107 Tunnel Mountain Drive Glyde Hall
Walter Phillips Gallery
1.4
km
Museum
The Historic Luxton Home Museum
1.0
km
Buffalo St
Surprise Corner
1.4
km
305 Squirrel Street Corner of Lynx & Squirrel Street
Saint Mary's Parish Banff
1.1
km
Waterfall
Bow Falls
2.4
km
Gallery
Willock & Sax Gallery
1.2
km
Gallery
All In The Wild Gallery
1.3
km
Gallery
About Canada
1.3
km
Vermilion Lakes Road
Vermilion Lakes
2.4
km
Johnson Lake Road
Johnson Lake
1.2
km
Bourgeau Lake
820 m
Tunnel Mountain Road
Douglas Fir Resort Waterslides & Pools
1.2
km
Banff Avenue
Banff Avenue
2.6
km
Shopping Area
Cascade Shops
920 m
National Park
Banff National Park- Visitor Center
820 m
Improvement District No. 9
Tunnel Mountain Trail
1.7
km
Nearby
Amusement Park
Banff Rotary Park
60 m
Whiskey Creek
210 m
Church
Banff Park Church
280 m
Restaurants
The Beaver Bar
410 m
433 Banff Avenue Samesun Backpacker Lodge
Buffalo Mountain Cafe
1.2
km
700 Tunnel Mountain Rd
Alberta Wing Shack
2.2
km
101 Eagle Crescent
Eggsmart
1.0
km
317 Banff Avenue
Banff Edo
1.1
km
317 Banff Ave
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Friendly Staff
Clean Rooms
Poor Dining
Rude Check-Out Experience
6.8/10
Nice
Rooms
6.8
Location
7.3
Service
7.7
Dining
6.4
Guest reviews
6.8/10
based on 11 reviews
4/5
based on 2455 reviews
8.1
8.1/10 based on 1537 reviews
#20 of 32 hotels in Banff based on Tripadvisor
Mark
United Kingdom,
May
2024
6.6/10
The hotel is conveniently located in town with great views but a bit distant from shops and restaurants. The rooms are smartly decorated but may feel a bit tight due to dark colors. The service is helpful but difficult to reach at times. The dining options are limited, but there are amenities available for purchase. Overall, a decent choice for a stay in the beautiful mountains.
Rooms
7.0
The rooms had everything I needed, but the dark colors made them feel a bit cramped. The bathroom floor was cold, requiring socks or slippers.
Service
6.0
The staff provided excellent assistance with local attractions, but it was challenging to get ahold of them when needed. The room setup with the couch and TV rotation was a nice touch.
Location
8.0
The hotel is in a good spot near the town center, offering wonderful views of the surroundings within a reasonable walk. It's a bit far from downtown shops and restaurants for cold days.
Dining
5.0
The dining experience was a bit lackluster with limited options, but there are amenities for purchase at the attached Keg. Not the best for extensive dining choices.
Facilities
7.0
The facilities offered various services such as room service, car hire, and laundry. There are options available but the dining was not impressive.
Barbara
United Kingdom,
March
2024
5.4/10
The hotel is in a bit of an isolated location at the quieter end of the main stretch. The rooms, although needing refurbishment and lacking air conditioning, provide a first-time basic stay. The service was friendly, with staff explaining the hotel layout and offering a free bus pass, but some shouting down the corridors. The location is decent, a bit far from downtown for cold days. The dining should be part of the booking, which is a downside despite a relatively higher room rate. The facilities are average.
Rooms
6.0
The rooms need refurbishment and did not have air conditioning, but they offer a basic stay for first-timers.
Service
7.0
The service was friendly, with staff explaining the layout and offering a free bus pass, although there was some shouting down the corridors.
Location
5.0
The hotel is a bit far from the shops and restaurants in downtown, not ideal for walking on cold days.
Dining
5.0
The dining should be part of the booking, and the room rate is relatively high considering this.
Facilities
5.0
The facilities are average.
Mike
United States,
March
2024
7.6/10
My stay at this hotel was a mixed experience. The rooms, while lovely with a big spa bath, had a slight chlorine aroma at times. The hotel is spacious and well-located in Banff, but being a bit far from downtown can be a downside. The service was excellent and accommodating, which added to the overall positive experience.
Rooms
7.0
The rooms were lovely with a big spa bath over two floors, but there was a slight chlorine aroma at times.
Service
9.0
The service was excellent, accommodating, and friendly.
Location
8.0
The location is great, just a short walk to downtown, even though a bit far from the town center.
Dining
6.0
The dining experience wasn't perfect, with average hot food quality, but the prices were reasonable.
Facilities
8.0
The hotel offers various amenities and services like room keys, room service, car hire, and more.
John
United States,
February
2024
6.8/10
My stay at the hotel had its ups and downs. The rooms were spacious and had all the expected facilities, but it was challenging to get a good night's sleep due to the noise. The cleanliness and comfort were on point, although the lack of air conditioning made it overly hot at night.
Rooms
7.0
The rooms were quite spacious, clean, and quiet. The pillows were nice, and the bed was comfortable. However, it was very noisy at night, making it difficult to get a good night's sleep. It was exceedingly hot at night even with the fan; air conditioning would have been more ideal.
Service
6.0
The staff were friendly and accommodating, allowing us to park before our room was ready. However, there were issues with complying with small requests and giving accurate directions.
Location
8.0
The location was nice, and it was a great easy walk into town. Being on the main bus route was convenient, but it could be a bit far for some to walk into town. Booking in advance is crucial for reasonable prices, especially during peak season.
Dining
7.0
The dining experience was pretty good with a wide variety on offer, but it was an extra cost despite the room rate being high.
Facilities
6.0
George
United Kingdom,
December
2023
7.2/10
I had a mixed experience at this hotel. The room was very nice and clean, which made me feel horrible about the hotel itself. On the bright side, the service, particularly from Alice at reception, was really friendly and helpful. The location was on the edge of town, which had its advantages, but unfortunately, the demeanor of one staff member on check-out left a bad taste. The dining was poor despite the high cost, and I managed to get my husband a fresh egg cooked, which was a plus.
Rooms
8.0
The room was very nice and very clean.
Service
9.0
The service, especially from Alice at the reception, was friendly and helpful.
Location
7.0
The location was at the edge of town, which had its pros and cons.
Dining
5.0
The dining experience was poor for the price offered.
Facilities
8.0
The hotel offers a range of amenities and services.
Friendly Staff
Poor Dining
Gary
United Kingdom,
October
2023
7.4/10
Staying at this hotel was a mix of highs and lows. The party vibes were fun, and being close to the lobby was convenient. However, the lack of air conditioning was a downside for a lively stay.
Rooms
7.0
The room was vibrant, catering to the party spirit with lively energy. Being close to the lobby was convenient, even if lacking air conditioning.
Service
9.0
The staff members, especially Rebecca from Myanmar, were incredibly friendly and helpful. From serving breakfast with a smile to assisting with various needs, the service was top-notch.
Location
6.0
The hotel is located just a floor below the lobby, offering easy access to amenities. While the distance from the town center is a drawback, the convenience of pick-up services made up for it.
Dining
7.0
The dining experience was satisfactory with options available on-site. Despite some issues with reservations, the servings were enjoyable.
Facilities
8.0
The hotel offered a variety of facilities to accommodate different needs, enhancing the overall guest experience.
John
United Kingdom,
September
2023
7.8/10
The hotel is conveniently located in the heart of Banff, offering a friendly atmosphere and great hot pool amenities. The rooms were mostly clean, though a hint of fireplace smell was present. The dining experience was excellent with a good variety of options, however, there were comments about raw fish. The hotel facilities were well-maintained and provided essential services.
Rooms
7.0
The rooms were pretty clean, but there were a few hairs on the top sheet of the bed. I also noticed a hint of the fireplace smell from the lobby, which was a bit overwhelming for me.
Service
8.0
The staff was friendly and helpful, offering underground free parking and good location guidance. However, there were some concerns about staff members sneaking in and not cleaning up after their dogs in public areas.
Location
7.0
The hotel's location in the center of Banff was great, providing easy access to local attractions and the hot pool was a lovely feature.
Dining
9.0
The dining experience was excellent with ever-smiling and cooperative staff. The Keg steakhouse offered a good variety of reasonably priced options, although there were comments about raw fish, which might not suit all guests.
Facilities
8.0
The hotel facilities were satisfactory and well-maintained, providing essential services to guests.
Martin
United Kingdom,
September
2023
7.0/10
I had a mixed experience at this hotel. Although the staff was friendly and helpful, some aspects like the outdated rooms and lack of air conditioning were drawbacks. The location was excellent for exploring Banff, but there was a strong smell of bleach in the air at times.
Rooms
5.0
The room I stayed in was next to the ice machine, which was quite loud when being used. It was a little outdated and very warm and stuffy without air conditioning.
Service
9.0
The staff members were friendly and even warmed up my leftover food in the microwave, which was a nice touch.
Location
8.0
The hotel's location was perfect, just a short walk outside the center of Banff, which was exactly what I wanted. It was a fantastic place for walks, skiing, and exploring the shops and museums.
Dining
7.0
I had a decent breakfast experience with well-prepared options, but the hot food was only warm at best.
Facilities
6.0
The hotel facilities were average, nothing extraordinary.
Linda
United Kingdom,
May
2023
7.0/10
The hotel had a nice view on the top floor, the rooms are comfortable and well-decorated, with a good selection in the onsite restaurant. However, there was no air conditioning, and the rooms were hot and stuffy. I was disturbed to find a pair of dirty socks hanging in the floor lamp.
Rooms
7.0
The rooms had a nice view on the top floor and were comfortable and well-decorated, but lacked extra bedding.
Service
6.0
The morning service with oatmeal and maple syrup was fantastic, but there was an issue with cleanliness regarding dog's poop not being cleaned up.
Location
8.0
The hotel is close to downtown, within a walkable distance, which is great despite being a bit far to walk into town.
Dining
7.0
The restaurant featured a very good variety of options but was a bit of a letdown with a small buffet in an odd place.
Facilities
7.0
The facilities were decent with pet amenities available, but improvements are needed for cleanliness.
George
United States,
May
2023
7.8/10
Staying at this hotel was a mixed experience. The rooms were spacious and clean, but unfortunately, I could hear the wind whistling through the door from the inside hallway. On a positive note, they surprised me with a complimentary bottle of wine for my birthday.
Rooms
7.0
The rooms were spacious and clean, but I could hear the wind whistling through the door from the inside hallway. The loft setup made the room feel even more spacious. The complimentary bottle of wine for my birthday was a nice touch.
Service
8.0
The service overall was good. I had a relaxing couples hot stone massage in the spa, and they were very quick to accommodate my requests. However, I had a small issue with the manager during my stay.
Location
9.0
The location was convenient for us, not right in the center of town but close enough to walk easily. It was great having The Keg downstairs for dining, and the staff were kind and very helpful. The underground parking facilities were a lifesaver, although it fills up quickly on Saturday nights.
Dining
7.0
The dining options varied. I found the cinnamon rolls superb, but the other meals were just average. The pricing was reasonable for what was offered.
Facilities
8.0
The facilities were good overall. They had a range of amenities available, from room service to ski pass vendors. However, they could improve on certain aspects to enhance the overall experience.
Spacious Rooms
Noise from Hallway
Nigel
United Kingdom,
May
2023
7.0/10
The hotel had a nice ambiance with rooms that looked great in the pictures, although the cleanliness above the ventilation of the underground parking wasn't up to par. The staff was friendly and helpful, making the stay enjoyable despite a slight chlorine aroma in the room. The location, though a bit far from downtown, was nicely decorated for Christmas. The dining experience was tasty but a bit overpriced for a simple buffet breakfast. Overall, a good value for money option with some room for improvement.
Rooms
7.0
The rooms looked nice in the pictures, but the cleanliness above the ventilation of the underground parking was lacking, and there was a faint chlorine smell in the room at times.
Service
8.0
The staff was friendly and extremely helpful, making the stay pleasant despite minor issues.
Location
6.0
The hotel is a little far from the town center, about a 15-minute walk, which can be inconvenient in winter, but the surroundings were nicely decorated for Christmas.
Dining
7.0
The dining was delicious, but the breakfast buffet was overpriced at over $20. The quality was good, including made-to-order eggs, but it should have been included in the booking for better value.
Facilities
The hotel offered various amenities, but there were minor cleanliness issues to be aware of.
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